Payment Policy

This Payment Policy outlines the methods of payment we accept, how transactions are processed, and other important terms related to payments on our website.

1. Accepted Payment Methods

We currently accept the following payment options:

Credit/Debit

Paypal

Stripe

Apple Pay

Google Pay

All payments are processed in Australian Dollars (AUD).

2. Payment Security

We use secure encryption and SSL (Secure Socket Layer) technology to protect your payment and personal information during checkout.

For card payments, your details are processed securely by our trusted third-party payment gateway. Le Hardware does not store your full credit card information.

3. Payment Terms

  • Full Payment Required: Orders will not be processed or dispatched until full payment has been received and confirmed.
  • Payment Confirmation: You will receive an order confirmation email once your payment has been successfully processed.
  • Incorrect Pricing: In the event of a pricing error, we reserve the right to cancel the order and refund any payment made.

4. Failed or Declined Transactions

If your transaction is declined:

  • Please double-check your payment details.
  • Contact your bank to ensure the transaction is not blocked.
  • Try an alternative payment method.

If issues persist, please contact our team for assistance.

5. Tax & Invoices

If your transaction is declined:

  • All product prices on Lehardware include Goods and Services Tax (GST) as required by Australian law.
  • A tax invoice will be sent to your email once the payment is completed.
  • If you require a copy or revision of your invoice, please contact us.

6. Fraud Prevention

To protect our customers and business from fraud, Le Hardware reserves the right to request additional identification or verification in certain cases, especially for high-value orders or suspicious transactions.

We may also cancel or hold orders pending verification.

If issues persist, please contact our team for assistance.

7. Contact Us

If you have any questions or concerns about your payment, please don’t hesitate to reach out:

    By submitting this form, you also agree to the Privacy Policy and Terms of Service at Le Hardware.

    FAQs

    My order hasn't arrived yet. Where is it?

    Please follow these steps:

    1. Check your tracking link
      – You can find your tracking number and courier information in your order confirmation email.
      – Alternatively, log in to your account and go to My Orders to view real-time tracking updates.

    2. Allow some extra time
      – Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
      – Please allow up to (3–5 business days) for standard shipping.

    3. Still no update?
      – If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
      – We're happy to investigate with the courier on your behalf.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do you deliver on public holidays?

    In most cases, we do not deliver on public holidays.

    Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.

    🗓️ What to expect:

    • Orders placed during a public holiday will be processed on the next business day.

    • Delivery estimates exclude weekends and public holidays.

    If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do you deliver to my postcode?

    Yes, we deliver to most areas across Australia.

    To check if we deliver to your postcode, simply:

    1. Go to the product page

    2. Enter your postcode in the shipping calculator or at checkout

    3. You’ll see the available shipping options and estimated delivery time

    🚚 Remote or regional areas:
    Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Is next-day delivery available on all orders?

    Next-day delivery is available for select products and locations only.

    To qualify for next-day delivery:

    • Your order must be placed before 12:00 PM AEST

    • The delivery address must be within an eligible metro area

    • The item must be in stock and marked as “Next-Day Delivery Available”

    🚫 Exceptions may include:

    • Regional or remote areas

    • Oversized or bulky items

    • Orders placed on weekends or public holidays

    📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.

    ✅ To confirm next-day delivery for your order, please check availability at checkout or contact our support team.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do I need to be there to sign for delivery?

    In most cases, a signature is required upon delivery to ensure your order reaches you safely.

    However, depending on the courier and delivery option you select, you may have alternatives:

    • 📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.

    • 🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.

    If no one is available at the time of delivery:

    • The courier may leave a collection card with details to pick up from the nearest post office or depot.

    • You may be able to reschedule the delivery online.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

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