Privacy Policy

Our Privacy Policy explains how EMGI collects, uses, and protects your personal information, ensuring your data is kept secure and handled transparently.

Who we are
Effective Date: 01-01-2020

Welcome to Le Hardware (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, place orders, or interact with us.

1. Information We Collect

We collect personal information & non-personal information, including but not limited to:

1

Personal Information You Provide

name, email address, phone number, shipping address, billing address, payment details (credit card, etc.), order history, username, password, communication preferences.

2

Automatically Collected Data

IP address, browser type & version, operating system, device identifiers, referring website, pages visited, time & date stamps, clickstream data, cookies, log files.

3

Third-Party Data

Data we obtain from third parties—e.g. payment gateways, fraud detection services, marketing partners, analytics services.

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders, refunds, exchanges.
  • Managing payments and billing.
  • Sending order confirmations, receipts, updates, and customer support.
  • Marketing, promotions, newsletters (only if you consent).
  • Personalizing website content, product suggestions.
  • Preventing fraud, enhancing security.
  • Analytics and improving our site, services, operations.
  • Complying with legal obligations and protecting our legal rights.
3. Legal Basis for Processing (if applicable)

(where required by law/regulation)

  • Consent – where you have given permission.
  • Contract – to perform obligations under your purchase agreement.
  • Legitimate Interests – for internal operations, marketing, fraud prevention (balanced with your rights).
  • Legal Obligation – to comply with laws.
4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers / Vendors: shipping carriers, payment processors, IT providers, marketing platforms.
  • Affiliates / Subsidiaries: within the Le Hardware group (if any).
  • Legal / Regulatory Authorities: as required by law, court orders, or to protect rights.
  • Business Transfers: in case of merger, acquisition, reorganization.
  • Marketing Partners: only if you opted in and permitted sharing.

We will not sell your personal data to unrelated third parties.

5. Cookies & Tracking Technologies

We use cookies, web beacons, embedded scripts, pixel tags, local storage, and similar technologies to:

  • Recognize your device & preferences.
  • Maintain your session, login state.
  • Analyze usage & traffic patterns.
  • Serve targeted ads or marketing (if consent).

You can manage or disable cookies via browser settings, but disabling may limit certain functionalities on our site.

6. Data Storage & Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. These include encryption, access controls, secure servers, regular security assessments.

We will retain your information only as long as needed for the purpose collected, legal compliance, or as permitted by law.

7. Your Rights & Choices

Depending on applicable laws, you may have rights to:

  • Access or obtain a copy of your personal data.
  • Correct or update inaccurate or incomplete data.
  • Delete your data (subject to retention obligations).
  • Withdraw consent (for marketing, etc.).
  • Opt out of direct marketing.
  • Lodge complaints with privacy authorities.

To exercise your rights, contact us using the contact information below. We may need to verify your identity before complying.

8. Children’s Privacy

Our services are not intended for children under [13 / applicable age]. We do not knowingly collect personal data from minors without parental consent. If you believe we've collected information from a child, contact us, and we'll delete it.

9. International Transfers

If your data is transferred across borders (e.g. from Australia to servers overseas), we ensure adequate protections are in place (e.g. standard contractual clauses, data transfer agreements) to safeguard your data in accordance with relevant laws.

10. Changes to This Privacy Policy

We may update this policy when our practices or applicable laws change. We will post the updated version here and update the “Effective Date.” Where required by law, we may notify you via email or on-site notice.

11. Contact Us

If you have questions, concerns or wish to exercise your privacy rights, contact:

    By submitting this form, you also agree to the Privacy Policy and Terms of Service at Le Hardware.

    If you’re in Australia, you may also contact the Office of the Australian Information Commissioner (OAIC) about alleged privacy breaches.

    FAQs
    My order hasn't arrived yet. Where is it?

    Please follow these steps:

    1. Check your tracking link
      – You can find your tracking number and courier information in your order confirmation email.
      – Alternatively, log in to your account and go to My Orders to view real-time tracking updates.

    2. Allow some extra time
      – Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
      – Please allow up to  3–7 business days for standard shipping.

    3. Still no update?
      – If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
      – We're happy to investigate with the courier on your behalf.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do you deliver on public holidays?

    In most cases, we do not deliver on public holidays.

    Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.

    🗓️ What to expect:

    • Orders placed during a public holiday will be processed on the next business day.

    • Delivery estimates exclude weekends and public holidays.

    If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly..

    Do you deliver to my postcode?

    Yes, we deliver to most areas across Australia.

    To check if we deliver to your postcode, simply:

    1. Go to the product page

    2. Enter your postcode in the shipping calculator or at checkout

    3. You’ll see the available shipping options and estimated delivery time

    🚚 Remote or regional areas:
    Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Is next-day delivery available on all orders?

    Next-day delivery is available for select products and locations only.

    To qualify for next-day delivery:

    • Your order must be placed before [cutoff time, e.g. 12:00 PM AEST]

    • The delivery address must be within an eligible metro area

    • The item must be in stock and marked as “Next-Day Delivery Available”

    🚫 Exceptions may include:

    • Regional or remote areas

    • Oversized or bulky items

    • Orders placed on weekends or public holidays

    📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.

    ✅ To confirm next-day delivery for your order, please check availability at checkout or contact our support team.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do I need to be there to sign for delivery?

    In most cases, a signature is required upon delivery to ensure your order reaches you safely.

    However, depending on the courier and delivery option you select, you may have alternatives:

    • 📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.

    • 🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.

    If no one is available at the time of delivery:

    • The courier may leave a collection card with details to pick up from the nearest post office or depot.

    • You may be able to reschedule the delivery online.

    📩 Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Terms and Conditions:

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