Tax Policy

At Le Hardware, we are committed to complying with all Australian tax regulations and providing transparency about how taxes are applied to your purchases.

1. GST (Goods and Services Tax)

As a registered business operating in Australia, Le Hardware is required to charge Goods and Services Tax (GST) in accordance with Australian tax law.

All prices displayed on our website are inclusive of 10% GST, unless otherwise stated.
GST is applied to all goods and services sold to customers within Australia.
GST applies to both product prices and shipping fees (where applicable).

2. Tax Invoices

Once your order is completed and payment is confirmed, you will receive an official tax invoice via email.

Each tax invoice will include:

Business name: Le Hardware
ABN:
Itemised list of products purchased.
GST component of the total price.
Shipping charges and GST (if applicable).
Invoice date and order number.

If you require a printed or revised invoice, please contact our support team.

3. International Orders (if applicable).

At this time, Le Hardware primarily serves customers within Australia. If we offer international shipping in the future:

Orders shipped outside Australia will not include GST.
Import duties, customs fees, or local taxes may apply upon arrival and are the responsibility of the customer.

4. Business Customers & GST Claims

If you are purchasing on behalf of a GST-registered business:

You may be eligible to claim input tax credits on your BAS (Business Activity Statement) using our tax invoice.
Ensure your business details are correctly entered during checkout.

5. Contact Us

If you have any questions about tax charges, invoices, or GST:

Le Hardware reserves the right to update this Tax Policy at any time. All updates will be posted on this page.

FAQs

My order hasn't arrived yet. Where is it?

Please follow these steps:

Check your tracking link
– You can find your tracking number and courier information in your order confirmation email.
– Alternatively, log in to your account and go to My Orders to view real-time tracking updates.
Allow some extra time
– Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
– Please allow up to 3–7 business days for standard shipping.
Still no update?
– If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
– We're happy to investigate with the courier on your behalf.

📩 Need help?
Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
Please have your order number ready so we can assist you quickly.

Do you deliver on public holidays?

In most cases, we do not deliver on public holidays.

Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.

🗓️ What to expect:

Orders placed during a public holiday will be processed on the next business day.
Delivery estimates exclude weekends and public holidays.

If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.

📩 Need help?
Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
Please have your order number ready so we can assist you quickly.

Do you deliver to my postcode?

Yes, we deliver to most areas across Australia.

To check if we deliver to your postcode, simply:

Go to the product page
Enter your postcode in the shipping calculator or at checkout
You’ll see the available shipping options and estimated delivery time

🚚 Remote or regional areas:
Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.

📩 Need help?
Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
Please have your order number ready so we can assist you quickly.

Is next-day delivery available on all orders?

Next-day delivery is available for select products and locations only.

To qualify for next-day delivery:

Your order must be placed before [cutoff time, e.g. 12:00 PM AEST]
The delivery address must be within an eligible metro area
The item must be in stock and marked as “Next-Day Delivery Available”

🚫 Exceptions may include:

Regional or remote areas
Oversized or bulky items
Orders placed on weekends or public holidays

📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.

✅ To confirm next-day delivery for your order, please check availability at checkout or contact our support team.

📩 Need help?
Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
Please have your order number ready so we can assist you quickly.

Do I need to be there to sign for delivery?

In most cases, a signature is required upon delivery to ensure your order reaches you safely.

However, depending on the courier and delivery option you select, you may have alternatives:

📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.
🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.

If no one is available at the time of delivery:

The courier may leave a collection card with details to pick up from the nearest post office or depot.
You may be able to reschedule the delivery online.

📩 Need help?
Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
Please have your order number ready so we can assist you quickly.