Manufacturer Warranty

We are committed to providing high-quality items supported by manufacturer warranties for your peace of mind.

📦 Warranty Coverage

All products sold on our website come with a manufacturer warranty, unless otherwise stated. The terms and duration of the warranty vary depending on the brand and product type.

🛠️ What the Manufacturer Warranty Covers

The warranty generally covers:

  • Manufacturing defects in materials and workmanship.
  • Product malfunctions not caused by misuse or external damage.
  • Replacement or repair of defective parts as specified by the Manufacturer.

We will assist you in coordinating with the manufacturer for repair, replacement, or refund in accordance with their policy.

đź“Ť Important Notes
  • All warranty services are provided according to the manufacturer’s terms and conditions.
  • We act as a facilitator but do not make warranty decisions.
  • Some products may require registration on the manufacturer’s Website.
đź“ž Need Help?
If you have any questions regarding your product’s warranty, please Contact Us and we’ll be happy to help.

    By submitting this form, you also agree to the Privacy Policy and Terms of Service at Le Hardware.

    FAQs
    My order hasn't arrived yet. Where is it?

    Please follow these steps:

    1. Check your tracking link
      – You can find your tracking number and courier information in your order confirmation email.
      – Alternatively, log in to your account and go to My Orders to view real-time tracking updates.

    2. Allow some extra time
      – Deliveries may be delayed due to weekends, public holidays, or high-demand periods.
      – Please allow up to 3–7 business days for standard shipping.

    3. Still no update?
      – If your tracking hasn't moved for several days, or if it's past the expected delivery date, please contact us.
      – We're happy to investigate with the courier on your behalf.

    đź“© Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do you deliver on public holidays?

    In most cases, we do not deliver on public holidays.

    Our courier partners, including Australia Post and other logistics providers, typically do not operate on national or state public holidays. As a result, any orders scheduled around these dates may experience slight delays.

    🗓️ What to expect:

    • Orders placed during a public holiday will be processed on the next business day.

    • Delivery estimates exclude weekends and public holidays.

    If you have an urgent order or delivery deadline, please contact us in advance and we’ll do our best to assist.

    đź“© Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do you deliver to my postcode?

    Yes, we deliver to most areas across Australia.

    To check if we deliver to your postcode, simply:

    1. Go to the product page

    2. Enter your postcode in the shipping calculator or at checkout

    3. You’ll see the available shipping options and estimated delivery time

    đźšš Remote or regional areas:
    Some rural or remote postcodes may have limited delivery options or longer transit times. If your area is not serviceable, we’ll notify you during checkout.

    đź“© Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Is next-day delivery available on all orders?

    Next-day delivery is available for select products and locations only.

    To qualify for next-day delivery:

    • Your order must be placed before 12:00 PM AEST

    • The delivery address must be within an eligible metro area

    • The item must be in stock and marked as “Next-Day Delivery Available”

    đźš« Exceptions may include:

    • Regional or remote areas

    • Oversized or bulky items

    • Orders placed on weekends or public holidays

    📦 During peak periods (e.g. holidays or sales), processing times may be slightly longer.

    âś… To confirm next-day delivery for your order, please check availability at checkout or contact our support team.

    đź“© Need help?
    Reach out to our support team via contact@lehardware.com.a or call us at 02 8772 6548
    Please have your order number ready so we can assist you quickly.

    Do I need to be there to sign for delivery?

    In most cases, a signature is required upon delivery to ensure your order reaches you safely.

    However, depending on the courier and delivery option you select, you may have alternatives:

    • 📦 Authority to Leave (ATL): Some couriers allow you to give permission to leave the parcel at a safe location without a signature. You can usually select this option during checkout or via the courier’s tracking page.

    • 🧾 Signature Required: For higher-value items or restricted goods, a signature will always be required.

    If no one is available at the time of delivery:

    • The courier may leave a collection card with details to pick up from the nearest post office or depot.

    • You may be able to reschedule the delivery online.

    đź“ž Questions? Contact our support team at contact@lehardware.com.au or call 02 9772 1553.

    Terms and Conditions:

    NEED HELP?

    Login
    Trace Account