Dispute Resolution Policy

Our Dispute Resolution Policy outlines fair and efficient ways to handle customer complaints and conflicts.

1. Our Commitment

We believe in transparent communication and fair outcomes. If you are not satisfied with a product, service, or any part of your experience with Le Hardware, we encourage you to reach out to us directly so we can assist you.

Our goal is to resolve complaints in a timely, respectful, and efficient manner.

2. How to Lodge a Complaint

1. Submit Your Complaint

2. Acknowledgement

3. Investigation

4. Resolution

If you have a complaint or wish to raise a dispute, please contact our support team using Form:

    By submitting this form, you also agree to the Privacy Policy and Terms of Service at Le Hardware.

    3. Resolution Process

    Once we receive your complaint:

    1
    Acknowledgement

    We will acknowledge your complaint within 2 business days.

    2
    Assessment

    We will investigate the issue and may contact you for additional information.

    3
    Response

    We aim to provide a resolution within 5–10 business days, depending on the complexity of the case.

    If more time is needed, we will keep you informed of the progress.

    4. Possible Resolutions

    Depending on the nature of the dispute, we may offer:

    • A refund, repair, or replacement.
    • Store credit or partial reimbursement.
    • An explanation or clarification.
    • Assistance in returning a product.
    • Other fair and reasonable solutions.
    5. Escalation

    If you are not satisfied with the outcome of our internal resolution process, you may escalate your complaint to an external agency such as:

    NSW Fair Trading

    Website

    ACCC

    Website
    6. Governing Law

    All disputes will be governed by and interpreted in accordance with the laws of New South Wales, Australia. By using our services or purchasing from Le Hardware, you agree to submit to the jurisdiction of the courts of New South Wales in any legal proceedings relating to a dispute.

    Terms and Conditions:

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